Our undertakings

To this end, we undertake to:

Welcome you

• Guarantee a personalised welcome by ensuring that our holiday advisors are destination experts 
• Reduce your waiting time by providing up-to-date information and digital resources 
• Provide a permanent reception service, staffed by people who speak several foreign languages 
• Provide you with a warm, clean reception area with an easily accessible information stand 
• Promote local know-how and products and raise awareness of sustainable development

Inform you

• Offer up-to-date information tailored to the season   
• Offer free WIFI access
• Provide a dedicated trilingual website suitable for consultation using on-board media
• Provide an off-site service during the summer season in places that attract large numbers of tourists
• Provide online booking of accommodation and activities via booking.oisans

Listen to you

• Put listening to visitors at the heart of the welcome strategy (satisfaction survey, monitoring of online review sites, listening tools in tourist information offices). 
• Monitor customer satisfaction and implement corrective measures.

A quality consultant is appointed internally to ensure that these undertakings are met. To find out more about the Quality Tourism TM mark, visit the official website.

Sustainable development

The Intercommunal Tourist Office - Oisans Tourisme makes an ongoing commitment to its visitors, partners and suppliers to limit its environmental impact by adopting an eco-responsible policy.

Staff awareness initiatives

• We have introduced a daily eco-management guide that has been sent out to the entire Tourist Office team. 
• A booklet on the building (NF certification, tertiary building, HPE label) is available to staff at the Oisans Tourisme head office.
• We help enhance the skills of our teams through training, in order to ensure their employability and encourage them to progress.

Managing paper, fluids and energy consumption

• We limit printing and have set the "ink saving" function. Printing is on scrap paper, in black & white and on both sides of the paper whenever possible. 
• Our work equipment is set to standby and hibernation mode, and then switched off when we close. 
• We sort all our waste to encourage recycling. 
• We use heating sparingly.• We adjust the lighting in our buildings according to requirements, favouring natural light and using low-energy bulbs and presence detectors. 
• We use cleaning products that respect both the environment and our staff. 
• We encourage our staff to use public transport and to carpool, as well as preferring car-pooling for business trips and training. 
• We prioritise dematerialised meetings, favouring remote meetings using IT tools.

Improving our procurement policy

• We manage grouped orders to limit deliveries. 
• We favour recycled and recyclable materials and choose reusable products.
• We ensure our staff understand our commitment to sustainable purchasing.

Managing our communication media

• We manage our documentation stocks and assess our quantitative needs. 
• We use suppliers who are committed to environmental responsibility. 
• Our printing company has ISO 14 001, Imprim'Vert, PEFC and FSC certification. All printing is performed in Isère. 
• We computerise as much of our work as possible. 
• We send our mail at the "Green Letter" ecological rate.

Supporting our business partners in their initiatives

Support for everyday practices

• Nous privilégions les emails plutôt que les courriers, et encourageons nos professionnels à en faire de même.

Proposing a sustainable tourist offer

• We offer the “Accueil Cyclo Oisans” label to promote low-carbon travel. 
• We encourage respect for natural areas and highlight low impact activities.  
• We promote short circuits and local tourism through our Route des Savoir-Faire.  
• We offer training and support to our partners, with sessions focusing on sustainable development. 

Raising awareness among visitors during their stay

Increasing “sustainable development” information for the general public

• We provide information about local producers, craftspeople and artists in the "Route de Savoir-Faire" guide.  
• We provide information about the protected and sensitive natural areas in our region (ENS, Ecrins National Park, Natura 2000, etc.) in collaboration with the institutions. 
• We encourage our visitors to use public transport and/or free shuttles to get to the resorts, as well as to choose low-carbon mobility solutions.
• A greenway runs through the area, and there are lifts to Oz-en-Oisans from Allemond and to Les Deux Alpes from Venosc.
• Recycling and sorting bins are available to visitors near all our premises.  
• We encourage our website visitors to download our documentation. 
• We encourage our visitors not to litter with our documents. 
• We specify which service providers accept payment by means of holiday vouchers.