Introduction

Data privacy is of fundamental importance to OISANS TOURISME as it reflects the relationship we have with you when you use our services. We take every care to protect your privacy with respect to the information you give us, either by Internet, in writing or orally.

The main objective of this policy is to provide you with information on how we collect and use your personal data, as well as how you can control this information.

Legal context

This data privacy policy comes under the legal context of the EU General Data Protection Regulation, applicable since 25 May 2018, and the French Data Protection law, amended on 29 May 2019.

This strict legislation provides you with strong guarantees over data privacy and gives you more control over use of your data when you entrust it to organizations such as ours.

Definitions

Personal data is any information relating to an identified or directly or indirectly identifiable individual. This can be your name, for example, your age, telephone number, ID or any other information about you, such as your social-professional category or interests.

Data processing is any operation or collection of operations, performed using automated procedures or not, applied to data or sets of personal data. Examples are the collection, registration, use, dissemination and preservation of data.

The purpose is the reason for which your personal data is collected or used. This can be for the safety of property and individuals, for example, in the context of use of a CCTV camera.

What personal data do we collect?

1. As a user of our website

When you browse on the website:

Simple use of the OISANS TOURISME website as a visitor does not require personal registration. However, some information about you is automatically collected as you browse (including your IP address, time spent on the website, browser type and the site categories you visit).

When you browse on the site, you may be asked to accept cookies. These text files are placed on your computer's hard disk and are then read by a server to facilitate browsing by recognizing you when you return to the website. You can disable cookies at any time in your browser settings. OISANS TOURISME informs you however that some features of its site may not function if cookies are blocked.

We also have an online chat tool on the website provided by LiveChat that allows us to communicate with you in real time, and to answer any questions you may have about the services we offer. We will require your name and email address to ensure that we are able to process your enquiry.

When you wish to contact us for more information about our services

We inform you that you can voluntarily provide us with specific personal data that we then collect, such as your last name, first name and email address.

2. As a visitor to our tourist office

When you visit our tourist information offices, we may collect your last name, first name, postal address, email address and telephone number.

We do not collect any sensitive data, such as your religion, union membership, racial or ethnic origins, criminal convictions or health data.

3. As a professional

When you enter our social-professional network, we may collect your last name, first name, postal address, telephone number, email address and photos of you at work, together with economic and banking information.

We do not collect any sensitive data, such as your religion, union membership, racial or ethnic origins, criminal convictions or health data.

4. As a member of our labels

When you join one of our labels, such as the "Oisans Route des Savoir-faire", "E-bike service" or "Accueil Cyclo Oisans", we may collect your last name, first name, postal address, telephone number, email address and photos of you at work, together with economic and banking information.

We do not collect any sensitive data, such as your religion, union membership, racial or ethnic origins, criminal convictions or health data.

Why do we process your data?

The processing of your personal data is in the legitimate interest of OISANS TOURISME. In this context, the collected information enables us to draw up internal statistics.

The data are also enables us to contact you, respond to your needs and requests, monitor and manage our contractual relationship and meet any future legal obligations.

Who can access your data?

Your personal data is only sent to the internal departments of the tourist office processing your data according to requirements. Your data as a professional may also be sent to the Communauté de communes de l’Oisans. However, the data will never be sent to sub-contractors, third parties or external bodies. OISANS TOURISME is not involved and will not be involved in selling, transferring or communicating your personal data. Subsequently, OISANS TOURISME will not transfer data outside of the European Union.

OISANS TOURISME makes no automated decisions based on your personal data. No profiling is involved in processing and the data we collect will never be used without human intervention.

How long will we keep your data?

1. For your website browsing data

OISANS TOURISME will keep website browsing data for a maximum period of six months.

We use and keep your data, provided in the online chat tool or the contact form, in accordance with current legal obligations and regulations, for a period of three years.

2. For your data as a visitor to our tourist information office

We use and keep your data, in accordance with current legal obligations and regulations, for a period of three years.

3. For your professional data

We use and keep your data throughout the period of our contractual relations. This data may be kept for a maximum period of five years after the end of our relations.
For your data as a member of our labels
We use and keep your data throughout the period of our contractual relations. This data may be kept for a maximum period of five years after the end of our relations.

 

What are your rights and how can you exercise them?

Under current regulations, you have the following rights over your personal data:

  • Right of access: You can access the personal data we hold at any time. For this, you have the option of contacting us to access both your data and the related purposes.
  • Right of correction: If you notice an error, omission or ambiguity in your personal data, you may make a request to add information or to correct or clarify your personal data.
  • Right of deletion: You can also ask us to delete your personal data.
  • Right to limit processing: You can also ask to limit the future processing of your personal data under certain conditions, namely when you dispute the accuracy of data or when you need to do so for establishing, exercising or defending your legal rights. You can also ask to limit processing of your data if this processing is unlawful and you do not wish to exercise your right of deletion.
  • Right of portability: As an individual, you are entitled to receive your data in a commonly-used, structured and machine-readable format. You can also ask us to send your personal data to another body.
  • Right of opposition: You have the right at any time& to oppose use of your personal data in the context of the activities conducted by our company as regards the processing of your data based on the legitimate interests of OISANS TOURISME, such as for sales prospection.

In addition, you are entitled to file a complaint with the supervisory authority (CNIL): www.cnil.fr/

To exercise your rights or for any requests for information and/or contact, please write to:
OISANS TOURISME
1 bis rue Humbert
38520 LE BOURG D’OISANS

Or send an email to rgpd@oisans.com.